Terms of service

Effective Date: 24/JULY/2026

Welcome to [Urja Sparsh] ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable Indian laws.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring all account information remains accurate.
  • All activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products & Services

[Urja Sparsh] offers products such as crystals, crystal bracelets, tumbles, geodes, selenite products, sage, and other spiritual wellness items.

While we strive to ensure accurate product descriptions, images, specifications, and pricing, minor differences in color, size, texture, weight, and natural appearance may occur due to the unique characteristics of natural stones.

Natural crystals are unique, and no two pieces are exactly alike.

4. Product Descriptions

We make every effort to ensure that all product information is accurate.

However:

  • Product colors may vary slightly depending on your screen settings.
  • Dimensions and weight are approximate.
  • Natural inclusions, patterns, and textures are normal characteristics of genuine crystals.
  • Product images are for representation purposes only unless otherwise stated.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Modify promotional offers.
  • Withdraw discounts at any time.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Other payment options available at checkout

Payments are processed securely through trusted third-party payment gateways.

We do not store your card or banking details.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Cancel any order.
  • Limit purchase quantities.
  • Refuse service.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Cancel orders due to pricing errors or stock availability.

If your order is cancelled after payment, the applicable refund will be processed through the original payment method.

7. Shipping & Delivery

We strive to dispatch orders within the timelines mentioned on our website.

Delivery timelines may vary depending on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Force majeure events

While we work with reliable shipping partners, delivery dates are estimates and cannot be guaranteed.

Customers are responsible for providing accurate shipping information.

Incorrect addresses may result in delivery delays or additional charges.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Generally:

  • Products must be returned in unused condition.
  • Requests must be raised within the specified return window.
  • Customized or personalized products may not be eligible for return.
  • Refunds are processed after inspection and approval.

Please refer to our dedicated Return & Refund Policy for complete details.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Icons
  • Website layout

is the exclusive property of [Urja Sparsh] unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality.
  • Copy or scrape website content.
  • Use automated tools to collect data.
  • Engage in fraudulent transactions.
  • Misrepresent your identity.
  • Violate any applicable laws or regulations.

Violation of these Terms may result in immediate termination of access.

11. Disclaimer

Our products are intended for personal, decorative, and spiritual wellness purposes only.

Any information provided regarding crystals, gemstones, or energy-related practices is based on traditional beliefs and should not be interpreted as medical, psychological, financial, or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult qualified healthcare professionals for medical concerns.

Individual experiences with crystals and spiritual practices may vary.

12. Limitation of Liability

To the fullest extent permitted by applicable law, [Urja Sparsh], its owners, employees, affiliates, suppliers, and partners shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of data
  • Business interruption
  • Delays beyond our reasonable control

Our maximum liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless [Urja Sparsh], its directors, employees, affiliates, and representatives from any claims, liabilities, losses, damages, or expenses arising out of:

  • Your violation of these Terms.
  • Misuse of the website.
  • Violation of any applicable law.
  • Infringement of third-party rights.

14. Force Majeure

We shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Government restrictions
  • Pandemics
  • Internet outages
  • Labor strikes
  • Transportation disruptions

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website after changes constitutes acceptance of the revised Terms.

16. Customer Support

Our customer support is available:

Working Days: [Monday to Saturday]
Working Hours: [10:00 AM – 6:00 PM IST]

For assistance, please contact us using the details below.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, including applicable consumer protection and e-commerce laws.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in [Khurja, Uttar Pradesh] (or your preferred jurisdiction), India.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: [Urja Sparsh]
Owner: [Mansi Lamba]
Email: [mannsilamba@gmail.com]
Phone: [9068803915]
Address: [156 Suryalok Colony, Khurja]
Website: [www.urjasparsh.com]

Acceptance of Terms

By accessing or using the [Urja Sparsh] website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these Terms, please discontinue the use of our website and services.

Disclaimer: This Terms of Service template is intended for a typical Indian e-commerce store. Depending on your business model (e.g., international shipping, subscriptions, digital products, or wholesale sales), you may wish to have it reviewed by a qualified legal professional to ensure compliance with applicable Indian laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and relevant E-Commerce Rules.