Shipping policy

Shipping Policy

Effective Date: 24/July/2026

At [Urja Sparsh], we are committed to delivering your order safely, securely, and as quickly as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

All orders are processed within [2-5 working days] after successful payment confirmation.

Orders are processed only on [Monday to Saturday], excluding public holidays.

Orders placed on Sundays or public holidays will be processed on the next working day.

During festivals, promotional sales, or high order volumes, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier companies to ensure safe and timely delivery.

Depending on your location, your order may be shipped through one of our logistics partners.

Shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Local Courier Services (where applicable)

The available shipping option will be shown during checkout.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: [3–7 Working Days]
  • Other Cities & Towns: [3–7 Working Days]
  • Remote Locations: [5–10 Working Days]

Please note that these are estimated delivery times and may vary depending on your location and courier service availability.

4. Shipping Charges

Shipping charges are calculated during checkout.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details
  • Tracking Link (if available)

You can use the tracking information to monitor the status of your shipment.

If you do not receive tracking details within [48 hours] after dispatch, please contact our customer support team.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Courier network issues
  • Remote delivery locations
  • Government restrictions
  • Unexpected logistical challenges

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • The order may be returned to us.
  • Re-shipping charges may be applicable.

Please review your shipping details carefully before placing an order.

8. Failed Delivery Attempts

If the courier partner is unable to deliver the package after multiple attempts due to:

  • Customer unavailable
  • Incorrect address
  • Refusal to accept delivery

the shipment may be returned to us.

Re-shipping charges may apply for sending the package again.

9. Damaged or Missing Packages

If your package arrives:

  • Damaged
  • Opened
  • Tampered with
  • Missing items

please contact us within [24 hours] of delivery with:

  • Order Number
  • Photos of the package
  • Photos of the product
  • Unboxing video (if available)

This helps us investigate the issue and provide an appropriate resolution.

10. International Shipping

[Currently, we ship only within India.]

OR

If applicable:

We also offer international shipping to selected countries.

Please note:

  • Delivery timelines vary by destination.
  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities.
  • We are not responsible for delays caused by customs clearance.

11. Shipping Restrictions

Some products may not be eligible for delivery to certain PIN codes or locations due to courier service limitations.

If we are unable to deliver to your location, we will notify you and issue a refund if payment has already been received.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: [Urja Sparsh]
Owner: [Mansi Lamba]
Email: [mannsilamba@gmail.com]
Phone: [9068803915]
Customer Support Hours: [Monday to Saturday] | [10:00 AM – 6:00 PM IST]

Thank You

Thank you for shopping with [Urja Sparsh].

We are committed to delivering your healing crystals and wellness products with the utmost care, ensuring they reach you safely so you can begin your journey toward positivity, balance, and well-being.