Refund policy

Effective Date: 24/JULY/2026

At [Urja Sparsh], customer satisfaction is our priority. We take great care in selecting, packaging, and delivering every product with the highest quality standards. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product was delivered damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within [7 days] of receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, invoices, and complimentary items must be included.
  • The product should not show signs of misuse, damage, or alteration after delivery.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

Return requests must be submitted within [7 days] from the date of delivery.

Requests received after this period may not be eligible for return, replacement, or refund.

3. How to Request a Return

To initiate a return, please contact our customer support team with:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos of the Product
  • Photos of the Packaging
  • Unboxing Video (strongly recommended for damaged or incorrect products)

Please send your request to:

Email: [mannsilamba@gmail.com]

Our support team will review your request and provide further instructions.

4. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed through the original payment method.
  • The refund will be initiated within [7 working days] after approval.
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We are happy to offer exchanges in the following cases:

  • Wrong item received
  • Damaged product
  • Manufacturing defect
  • Incorrect size or variant sent (if applicable)

Exchanges are subject to stock availability.

If the requested replacement product is unavailable, we may offer:

  • A refund
  • Store credit
  • An alternative product of similar value (with your approval)

6. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product
  • An incomplete order

Please notify us within [24 hours] of delivery.

To help us resolve the issue quickly, kindly provide:

  • Order Number
  • Clear photos of the product
  • Photos of the outer packaging
  • Shipping label
  • Unboxing video (mandatory, if available)

After verification, we will arrange a replacement or refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return or refund unless they arrive damaged or incorrect:

  • Used or worn products
  • Customized or personalized items
  • Gift Cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling
  • Products returned without original packaging
  • Products showing signs of wear, scratches, or alterations after delivery

As our products include natural crystals and gemstones, slight variations in:

  • Color
  • Pattern
  • Shape
  • Size
  • Texture
  • Natural inclusions

are normal characteristics of genuine stones and do not qualify as defects or valid reasons for return.

8. Return Shipping Costs

If the return is due to:

  • Wrong product delivered
  • Damaged item
  • Manufacturing defect
  • Our shipping error

[Urja Sparsh] will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service for valuable returns.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

If your cancellation request is approved before dispatch, the refund will be processed within [7 working days].

10. Refund Exceptions

Refunds may not be issued if:

  • The returned product is not in its original condition.
  • Required accessories or packaging are missing.
  • The product has been damaged after delivery due to customer negligence.
  • The return request falls outside the eligible return period.
  • The return does not meet the conditions outlined in this policy.

11. Store Credit (Optional)

In certain situations, we may offer:

  • Store Credit
  • Coupon Code
  • Product Replacement

instead of a direct refund, with your prior consent.

Store credit will remain valid for 6 MONTHS from the date of issue.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: [Urja Sparsh]
Owner: [Mansi Lamba]
Email: [mannsilamba@gmail.com]
Phone: [9068803915]
Customer Support Hours: [Monday to Saturday] | [10:00 AM – 6:00 PM IST]

Customer Satisfaction Promise

At [Urja Sparsh], every crystal and wellness product is selected with care, intention, and respect for nature. We understand that trust is essential when purchasing healing products online, and we are committed to providing genuine products, transparent policies, and responsive customer support.

If you ever experience an issue with your order, our team will work diligently to resolve it fairly and efficiently, ensuring your experience with Urja Sparsh is as positive and reassuring as the energy our products are intended to bring.